Payments & Refunds

Last Updated on January 01, 2025
Payment Methods:

We offer a variety of payment options to make your shopping experience seamless and secure:

  • Shop Pay (with installment options)
  • Apple Pay
  • Google Pay
  • All Major Credit and Debit Cards:
    • Mastercard
    • VISA
    • American Express
Refund Policy:

We want you to be satisfied with your purchase. If you need a refund, please review the following guidelines:

Refund Process:
  • If the order was paid by Credit/Debit Card, the amount will be refunded to the same card.
  • If the order was paid in Shop Pay (with installment options), the refund will be deposited into your wallet for future purchases. This wallet balance cannot be refunded in cash.
Installment Orders:
  • Partial refunds are not available for installment payments. To process a refund, the entire order must be returned.
Refund Timeline:
  • Refunds typically take 5-7 business days to process, depending on your payment provider
Refund Conditions:
  • All items must be in new and unused condition, with all original tags and packaging intact.
  • Refund requests must be made within 14 days from the date of delivery.
  • For orders paid in installments, partial refunds are not allowed.
Promotion Return & Exchange Terms and Conditions:
  • The full order must be returned. Partial returns are not allowed unless specified by the promotion conditions.
  • You have 14 days from the date of purchase to report any defects.
  • Delivery Time: Your order will be delivered within 3-5 business days. Higher order volumes may cause delays.
Non-Returnable Items::

For health and safety reasons, the following items cannot be returned or exchanged:

Need Help?

For any further questions or concerns, please Contact Us:

  • Email: care@treasuresofthenile.com

We’re here to assist you!